Packaging was very well put together. This feels like quality craftsmanship.
First of all, I am not one to leave reviews unless my experience is noteworthy. Dealing with the company was a joy thanks to the support I received from Rochelle. My order was a little different, including having it shipped overseas.
She answered all my questions promptly and very courteously. I used my own
12v circuit and the instructions were not clear as to the polarity... which Rochelle advised that the striped wire was neg, All works perfectly now. I highly recomend this company for quality shades and super support. I did read a review from another buyer who suggested that the mounts be slotted to be able to better align, I agree with him. It is a small detail but making it align straight was a bit difficult not being able to adjust the mounts.. small detail.. great company
I bought two automatic roller shades, one large oversize for a patio door and another for a small window. Both work great and were relatively easy to install, even without good instructions. It also would have helped to have better information about the options/accessories, such as the solar panel and light blockers.
Bought two motorized blinds with remote. Only one remote came. Called support and a new remote was sent immediately. Very helpful and polite aide.
We love our new shade in the bedroom
