The process of ordering my blinds was seamless! The product is high quality (I ordered from the 'Linen' line), and they look beautiful in my rooms. I would have given five stars if the order wasn't missing two of the remotes. BUT customer service was quick with responding to my concern and have shipped them out; I'm bummed that I have to wait to use the blinds until after I receive the shipment (I was able to program using the remote from a different room for the time being since it's on the same floor, but it's inconvenient :( I do plan to get additional, so I hope the warehouse gets it together and doesn't do the same thing with my next order.
Very prompt response to resolve issues
Love them , like my Living room shades , quiet and block out sun great
Wanted automatic shades for our remodel but most options were unaffordable. Took a chance on these shades and we are so pleased in every way. They are beautiful and work like a charm. Very pleased!